RESERVATION AND PAYMENT ARRANGEMENTS
Reservation takes effect with the submission of an online registration.
The Surf Camp participants then receive a confirmation of reservation and tips on how to prepare for the trip.
The company reserves the right to confirm a reservation up to 24 hours after receiving the online registration.
Once a booking is made it can be changed by the customer within 24 hours, afterwards the booking will be proceeded.
Payment is to be made in two steps:
1. Down payment by bank transfer as stated in the reservation confirmation. Arising bank transfer fees or currency exchange fees need to be paid by the participant.
2. The remainder will be paid in cash (in euros only).
The company reserve the right to cancel a reservation after a written reminder by e-mail, if the down payment is not paid in time.
ABOUT THE SURF HOLIDAY
Guests that want to swap between rooms can do that free of charge if the change request has been sent by email at least 3 weeks before arrival. 3 days until 3 weeks before arrival a change of camps can be organized with a cancellation fee of 25% from the original travel price. A request for changing camps within less than 3 days before arrival can only be refunded in case the room can be sold on short notice for the whole period of time. All options are subject to availability. The price will be calculated on that day when the changes have been made. Differences in price needs to be paid by the customer.
Transfers from/to the airport can only be guaranteed once the flight details (flight number, flight arrival time, airline) are sent to our reservations team at least 48 hours before arrival.
Unless the customer books a private room for single use (extra single use surcharge) the room needs to be shared with other travellers. These can be either male or females. There are no “female/male only”rooms.
Add ons that were booked before arrival can only be cancelled free of charge once the company didn´t have any costs for booking them already.
Every customer has the option to join a session subject to availability. Theory lessons, video analysis and camp photos will be offered extra and are included in the price as well.
Any surf equipment such as surfboards, wax, leashes and sunscreen are not included in the package but can be purchased or rented upon arrival. Due to certain public holidays, team events or strong weather conditions, the surf class/guiding might not be possible. The surf camp will organise an alternative subject to possibilities and according to weather and Spanish law.
PREREQUISITE FOR PARTICIPATION
The participant explicitly declares that there are no medical reservations as far as his/her active surfing is concerned. Should the participant have any pre-existing medical conditions/requirements, he/she must disclose them prior to the commencement of the surf course. Those customers booking the free surf package are completely responsible for themselves and Nordes Surfhouse takes no responsibility for any injuries/accidents to those not participating in the surf course. Participants must be at least 18 years old.
Nordes Surfhouse does not take liability for damages or personal injuries within the premise/surfcamp.
Liability for the loss of or damage to participants’ property on the part of the organiser shall be excluded. We recommend a private baggage insurance and health insurance for the respective period.
The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss. In the case of damage to the vehicles to or from the transfer to the surf course by a third party, Nordes Surfhouse will take liability.
CANCELLATION/TRAVEL EXPENSE RETURN
Guests may cancel their Nordes Surfhouse booking at any time before the date of their stay, cancellation fees vary on the amount of notice given. A booking is not officially canceled until a written notice is received by Nordes Surfhouse. The date Nordes Surfhouse receives the written cancellation is when the cancellation policy is effective.
In the case that a guest does have to cancel their booking, the following fees are applied according to the length of notice given.
• With a cancellation made 28 days or more before the date of arrival you will have to pay a non-refundable charge that is 10% of the price of the room package price.
• With a cancellation made 14 to 27 days before the date of arrival you will have to pay a non-refundable charge that is 30% of the price of the room package booking.
With a cancellation made 7 to 13 days before the date of arrival you will have to pay a non-refundable charge that is 60% of the price of the room package booking.
• With a cancellation made 2 to 6 days before the date of arrival you will have to pay a non-refundable charge that is 90% of the price of the room package booking.
• The room package price is non-refundable if the guest gives a 1-day notice or won’t show up at the camp at all.
A replacement participant can be provided. In this case, as in the case of any reservation changes, an administration charge of 50 € has to be paid.
Protection of personal data
To protect your personal data the IP anonymization for Google Analytics has been activated. Within the European Union or in other states party to the Agreement on the European Economic Area, Google abbreviates the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google.
Should we have further personal data of our website users, we will not use these for website tracking data purposes or link these with other non-personal data.